1. Introduction
Thank you for shopping with . We value your satisfaction and are committed to providing you with high-quality products and exceptional customer service. This Refund and Returns Policy outlines the procedures and conditions for requesting refunds and returns of products purchased from our website.
2. Eligibility for Returns and Refunds
2.1. To be eligible for a return and refund, please ensure that:
- You have purchased the product directly from our website, .
- The product is in its original condition, unused, and in its original packaging.
- You request a return within from the date of purchase.
2.2. Items not eligible for return or refund include:
- Gift cards or vouchers.
- Products that have been personalized or customized.
- Products marked as final sale.
3. Requesting a Return
3.1. To initiate a return, please follow these steps:
- Log in to your account on our website.
- Navigate to the “Order History” section.
- Select the order containing the product you wish to return.
- Click on the “Return Request” option and follow the instructions provided.
3.2. If you do not have an account, please contact our customer support team at [Customer Support Email] for assistance with your return request.
4. Return Process
4.1. Once your return request is approved, you will receive detailed instructions on how to return the product.
4.2. You are responsible for the cost of shipping the returned product to us, unless the return is due to a product defect or an error on our part.
4.3. We recommend using a trackable shipping method to ensure your return reaches us safely.
5. Inspection and Refund
5.1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 2.
5.2. If the returned product meets the criteria, we will process your refund within [30 business days]. The refund will be issued using the original payment method used for the purchase.
6. Product Defects and Errors
6.1. If the product you receive is defective or there is an error on our part, please contact our customer support team immediately at.
6.2. We will arrange for the return of the defective or incorrect product at our expense and offer a replacement or a full refund, as per your preference.
7. Contact Information
If you have any questions or require further assistance regarding our Refund and Returns Policy, please contact us at:
Email : posao945@gmail.com
- Phone : +385993579623
8. Changes to this Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
9. Governing Law
This Refund and Returns Policy shall be governed by and construed in accordance with the laws of Croatia.